Refund & Return Policy

30 days from the date your order is delivered.

Items must be unworn, unwashed, and have the original tag still attached. Final-sale items are not eligible — including any product listed as Final Sale on its product page, and every item from a closed capsule once its drop window has passed.

Email ownward-2@polsia.app with your order number and the item you'd like to return. We don't have an in-app return form — email is the process so we can confirm eligibility and reply with the return address.

Return shipping is paid by the customer, except when the item arrived defective or we sent the wrong size — in those cases we cover return shipping and will provide a prepaid label when we confirm the return.

Once we receive and inspect the return, we issue the refund through our Stripe Connect dashboard (Polsia's built-in Stripe Connect) back to the original payment method. Funds typically post within 5–10 business days, per Stripe's standard timeline.

We do not issue cash refunds, store-credit, or refunds through any non-original channel.

We don't process exchanges through this page. The cleanest path is to return the item for refund and re-order the size or style you want from the current capsule — capsule quantities are small and we can't promise a hold on a specific variant while a return is in transit.